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Merchlet Refund & Return Policy

*All Returns & Refunds Policies are found in each individual shop. Merchlet does not enforce a standardized policy (but we have a default in case there are issues). Here’s how you can contact us if something goes wrong.




Sellers on are responsible for their own returns and refunds policy.  By making a purchase on, you agree to each individual shop’s policies (including refunds and returns policies).

In the event you have problems with a shop, you can contact Merchlet support through the support page HERE.




Not all shops offer refunds – so please review the individual shop policies.  In the event a shop is missing a refund policy, please follow this process:

Contact the shop owner directly through the shop site.  Please wait at least 2 business days before contacting Merchlet directly if you do not hear back.

Include the following information:

  • Reason for the request for a refund, return, or replacement
  • Any supporting documentation (such as pictures of damage)
  • Wait at least 2 business days for a response.
  • If you do not get a response within 2 business days, submit a support ticket here.

The “default” return policy is this (only applies if shops do not have a policy):  You have the right to request a return or refund within 7 days of receiving the product.  If you simply changed your mind, you will be responsible for return shipping and up to 20% restocking fee (if the shop decides to enforce this).  If there was an issue with the order (such as the wrong order was shipped), you will receive a full refund or exchange at the cost of the shop owner.

*Custom or personalized orders do not qualify for refunds unless there is an issue that the seller needs to correct.*

To request a refund, contact the shop owner.  The Merchlet Marketplace will not get involved with refunds if you have not already reached out to the shop owner.

If you make a purchase and tracking shows the item is delivered – this is usually an issue you need to address with the delivery company.  Shop owners are unable to guarantee delivery of products due to the many reasons listed on all delivery company sites.  Rest assured that MOST packages will still arrive if the package shows delivered.  Check out the FAQ for quick help. 

Please note – we do not enforce a “buyer’s remorse” return policy like other marketplaces.  We do want buyers to be happy with your purchase, but we will not force sellers to refund purchases simply because you changed your mind.

*If you do have an issue, contact us and we will see what we can do.  Sellers still need to have reasonable policies (and we attempt to review these prior to approving an account).  For example, if a product arrives damaged due to the seller’s fault, you have the right to request a refund or the seller to help make the situation right.  In most cases, you will need to follow the instructions provided by the shipping company if the shipping company is at fault.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through the support form here.

Need help?


Contact us here for questions related to refunds and returns.